Refund policy

Certain products are exempt from being canceled or refunded these products include online courses, items on sale, downloadable software, e-Books, and downloadable frequencies. Products that have been opened or used can also not be returned. Once a product seal is broken the product's energetic potential and integrity is compromised. 

In relation to Hydrolux Go+ once you use the device the membrane may be contaminated by your water supply. For this reason, we do not accept returns on units that have been used unless the unit is malfunctioning.

Products not included in these categories must be canceled at a maximum of 24 hours after purchase. All cancellations must be made prior to this window or restocking fees will apply.

Products that are damaged during shipping or defective must be returned for exchange or refund at a maximum of 14 days after arrival.

When a refund is granted you will be provided with shipping instructions to return the item. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and begun processing your refund. 

Refunds will automatically be applied to your original method of payment minus the shipping and restocking fee for the item(s) purchased. You must contact support before shipping back an item.

There may be processing time before a refund is posted back to your account. Please allow up to two weeks to allow this process to be complete.

Exchanges are available for damaged and defective products. Products can be exchanged for the same product only. If you need to process an exchange contact us via the support link found at the base of our site.

You will be responsible for shipping costs for returning your item as shipping costs are non-refundable. In the event of a refund the shipping cost will be debited from the total amount.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are returning an item with a value over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.